Always on watch.
Stand easy. We've got the watch.
Dedicated IT support, help desk, and cloud operations for startups and small and medium-sized businesses. We square away the routine and tell you when something needs attention.
Plans from NZ$1,040 per month, plus setup. Cloud operations from NZ$1,000 per month.
IT support without building a full in-house team
Stand Easy Ops Agent Desk is built for startups and small and medium-sized businesses that need reliable IT support, a dedicated help desk, and practical cloud operations.
Your dedicated desk handles day-to-day support requests. AI agents dedicated to your organisation investigate issues using your business knowledge and tools, while a named human operator stays in control of anything that changes systems or data.
What each customer gets
- A service desk dedicated to your organisation
- Cloud operations dedicated to your environment
- AI agents dedicated to your organisation that investigate and draft from your knowledge
- Human approval before actions that change systems or data
- Your people raise tickets on your own desk
Your AI agents are provisioned and operated by Stand Easy Ops for your organisation.
Governed AWS and Azure cloud operations, dedicated to that same customer, is an extra NZ$1,000 per month (~USD 625).
How Stand Easy Ops Agent Desk works
Your people raise a request in the way that suits the moment: through the agent on their PC, by voice, by email, or on the web portal. Each of those paths is dedicated to your organisation.
Create a ticket / request via your own dedicated agent-desk, from the agent on a PC (no more send an email, my email isn't working non-sense), a voice call, an email, or the web portal (the web portal is a new thing, but it's a good thing).
The agents dedicated to your organisation recognises who it is talking to. It uses your knowledge, earlier conversations, and resolutions already saved on your desk, then investigates with the tools you have allowed it to use. Finds the problem , tells whats happening and just fixes it
If it needs a change to a config, system or data a designated approver from your team reviews and approves before any system-changing action. The approver can also reject the request and ask for more information.
The reply goes back the way the request came in. The conversation and the resolution stay on your desk, so the next time that person gets in touch, the agent already has the history.
Your people's history is not mixed with another customer's. The agent gets more useful as your own desk builds up conversations and saved resolutions.
AI agents dedicated to your organisation dig into stack context. Approval stays with your named human operator.
Stack work, governed
Your dedicated agents investigate and prepare changes. Nothing system-changing proceeds without human approval.
Dedicated agents, your knowledge
Earlier conversations and saved resolutions stay on the desk dedicated to you, so the agent knows who it is talking to.
Built for startups and growing businesses
Ideal for startups and small and medium-sized businesses in New Zealand and Australia with no internal IT team, or a small team that needs more support and operational capacity.
Your help desk, cloud operations, and business knowledge are dedicated to your organisation. They are not shared with anyone else.
Simple plans for a dedicated desk
Choose the level of agent capacity that fits your support workload. Every plan includes a service desk and knowledge environment dedicated to your organisation.
Put your IT in good order
Tell us about your team, support workload, and cloud environment. We will help you choose the right starting point.
Contact sales